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Hi,

I am pretty new to this mod and am currently really enjoying it. I have also installed it on my laptop for my mum to play but she keeps experiencing an error which I can't seem to find a fix for.

The error - "A fatal Access Violation has occurred in Application-steam-x64.exe and the game cannot continue."

It saves a crash dump to the banished folder but when I open it with notepad++, it just shows a load of weird symbols that doesn't make any sense. 

I have found similar errors around the net but nothing that says exactly what she has been experiencing.  I have tried the following to fix the issue but so far nothing has worked.

  • Change the Regedit VideoInterface to 0
  • Uninstalled and reinstalled the mod and the game several times. 
  • Forced the game to load in DirectX9
  • Played the game without any internet and disabled anti-virus. - This one worked for a bit longer than other times and a colleague of mine said this fixed it for him.
  • Loaded game without Steam
  • I have one more thing I haven't tried yet. Sometimes when she launches the game through steam or just via the .exe she has another launch window that sometime's opened. It doesn't seem to have a pattern as to when it will show up. I have read that this could also cause a problem and to turn it off but unfortunately, it's not something I can test. On this window, she can select whether to run the game in DX9 or 11 and a few other things. 

Even with the mod completely uninstalled the game still crashes. I have made a backup of her saves just in case of needing to do another re-install but if anyone could help me with this issue, I would be very grateful. The game ran perfectly fine for months before this occurred. 

Laptop Specs: 

HP Envy 

I7-4710MQ CPU @2.5GHz

NVidia Geforce GTX 840M with Intel HD4600 integrated graphics

12GB RAM

 

Thanks,

Endo-Chick

crash.dmp

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16 answers to this question

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Hi @Endo-Chick and welcome! Sorry to hear about the crashes.

Well, no one can read the crash dumps except the game dev I believe, so unfortunately we have to do it the hard way. 

Firstly, the random pop up dialog on starting the game, I am assuming this is the dialog that opens up the very first time you open the game? It always pops up when you open the game after a fatal access crash and lets you change settings before launching the game.

Now the crash, we need some more info. What was occurring when the game crashed? Was it a specific thing she was doing? Like clicking on a certain building?

Also, what game version is she using and what mods does she have loaded?

If we could get those bits of info we'll be able to start trying to figure out why the crashes are occurring.

 

Cheers!

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Thanks for the quick response!  @Necora

The only Mod installed is the Colonial Charter Journey 1.71 and for Banished she is using the most up to date version on steam, she's not entered into any Beta's.

I think your right, it is kind of like a first game start up box. 

Now the crash is very random! It can occur when just sitting in the game with it running and not clicking on anything. It can occur in the game Menu, it can occur when loading a game. I did initially think it was maybe due to the game auto-saving, but I turned that off and it didn't seem to help. I even tried saving it manually several times to see if that would make it crash but it wouldn't. It's is completely bizarre!

Thanks 

Endo-Chick

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what version of banished is it? it should say on the bottom of the screen. 1st i would turn off autosaves.2nd i would clear the banished registry.if none of that stops the crash,then i would disable all mods on that dialog box that pops up when you try to load after a crash.try to play vanilla and see if it crashed.if it does then change from dx11 to dx 9.

i would also check other programs that may be running on the comp. how much ram is being used? my comp will crash if i try to do things while the game is loading.once it is loaded i can do other stuff and minimize the screen.

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How about graphic settings? When I had an older ('older' as in well-used) video card the reflections in Banished would heat it up and make me crash; it was three years ago, so I don't remember what the error message was. Are any other programs unstable on your laptop? If so, could be RAM or HD. Or a bit-coin miner? I've never owned a laptop, so I don't know if you can, but have you tried reseating your hardware?

I know all of my questions are hardware related but that's just based on my own experiences; for me it's always been something to do with my hardware.

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You could try to turn down the graphics options in the game. Go to the options menu, and turn shadows and reflections to 'none'. It doesn't look as vivid, but I often have to do this when running big mods with lots of additions to trees otherwise my computer overheats.

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I loaded up the crash dump in VS 2017, and it seems to be a read/write access problem. Here is the crash dump info:

 


Dump Summary
------------
Dump File:    crash.dmp : C:\Users\Joxer\Downloads\crash.dmp
Last Write Time:    5/22/2017 12:56:33 PM
Process Name:    Application-steam-x64.exe : C:\Program Files (x86)\Steam\steamapps\common\Banished\Application-steam-x64.exe
Process Architecture:    x64
Exception Code:    0xC0000005
Exception Information:    The thread tried to read from or write to a virtual address for which it does not have the appropriate access.
Heap Information:    Not Present

System Information
------------------
OS Version:    10.0.14393
CLR Version(s):    

Modules
-------
Module Name    Module Path    Module Version
-----------    -----------    --------------
Application-steam-x64.exe    C:\Program Files (x86)\Steam\steamapps\common\Banished\Application-steam-x64.exe    0.0.0.0
ntdll.dll    C:\Windows\System32\ntdll.dll    6.2.14393.479
kernel32.dll    C:\Windows\System32\kernel32.dll    6.2.14393.1198
KERNELBASE.dll    C:\Windows\System32\KERNELBASE.dll    6.2.14393.1198
avcuf64.dll    C:\Program Files\Bitdefender\Bitdefender 2017\Active Virus Control\Avc3_00119_002\avcuf64.dll    3.12.17257.6492
Runtime-steam-x64.dll    C:\Program Files (x86)\Steam\steamapps\common\Banished\Runtime-steam-x64.dll    0.0.0.0
user32.dll    C:\Windows\System32\user32.dll    6.2.14393.576
ucrtbase.dll    C:\Windows\System32\ucrtbase.dll    6.2.14393.0
dinput8.dll    C:\Windows\System32\dinput8.dll    6.2.14393.0
dbghelp.dll    C:\Windows\System32\dbghelp.dll    6.2.14321.1024
dbgcore.dll    C:\Windows\System32\dbgcore.dll    6.2.14321.1024
gameoverlayrenderer64.dll    C:\Program Files (x86)\Steam\gameoverlayrenderer64.dll    3.92.72.58
steamclient64.dll    C:\Program Files (x86)\Steam\steamclient64.dll    3.92.72.58
uxtheme.dll    C:\Windows\System32\uxtheme.dll    6.2.14393.0
msctf.dll    C:\Windows\System32\msctf.dll    6.2.14393.953
d3d9.dll    C:\Windows\System32\d3d9.dll    6.2.14393.447
VideoDX11-steam-x64.dll    C:\Program Files (x86)\Steam\steamapps\common\Banished\VideoDX11-steam-x64.dll    0.0.0.0
nvd3dumx.dll    C:\Windows\System32\DriverStore\FileRepository\nvhm.inf_amd64_7c553af4468727c1\nvd3dumx.dll    21.21.13.7682
igdumdim64.dll    C:\Windows\System32\igdumdim64.dll    20.19.15.4531
XAudio2_7.dll    C:\Windows\System32\XAudio2_7.dll    9.29.1962.0
AudioSes.dll    C:\Windows\System32\AudioSes.dll    6.2.14393.953
wintrust.dll    C:\Windows\System32\wintrust.dll    6.2.14393.953
 

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I had the same problem few months ago with the new MM. If you update to the latest CC Journey and latest Banished beta it seems to solve the problem. Did for me (took days to figure that out!)

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@joxer316 If it is read/write problem: Are you using Windows 10?  If so you need to make sure your Save file (usually found under Documents>Banished>Save) is Read/Write and not just Read only. That's a frequent problem with Windows 10, causing crashes when the game autosaves or you exit/save your game.

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@Endo-Chick (great name),  @joxer316 this may help as well.

Just want to check:  The crash happens even when there are absolutely no mods installed?  (Not just disabled), and the Banished/WinData folder has absolutely no .pkm or .sub files in there?
Have you moved all the save files from the MyDocs/Banished/Save folder?  Making sure this is completely empty, keep a copy of all saves in another drive - but delet the Autosave file

Once that has all been done - and you run the game, what happens?
Does the crash still happen?

I suggest:  
- Clean everything out, load Banished.  Let it load completely, change any game settings you need to (screen size etc); then
- EXIT Banished completely -  extremely important!!

- Load Banished - let it run.
- Start a new map
- Save the Map as soon as it loads

- Run for 10 mins or so, save again, let the Autosave kick in

See if it crashes at any of those steps, and see if that can be narrowed down.

Notes
- Mods need to be removed, rather than just delete them, move them into a backup folder on the system, you will need them as you rebuild
- If the Steam account has any mods subscribed - make sure you unsubscribe for now
- Whilst running the game - do not build a town hall, do not build a nomad attractor (well, town hall etc)
- By taking things one step at a time, and making sure there is no 'residuals' stuck in the machine, you can hopefully pinpoint a trigger to the crashes.
- By making sure you EXIT the game completely after installing / removing mods, then restarting the game, you are forcing it to write the data to the harddrive correctly.  The ingame 'reload' doesn't work as well as it should, and causes crashes when mods aren't removed/updated correctly.  

This may not solve your problems, but as a troubleshoot checklist, it may help others help you. :D 


If you're still having problems, please make sure when you post next you include the Banished version you are running (it's on the Menu screen, down the bottom with the yellow writing).  - Please note, I do have a beta version (available through Steam), so we may have different numbers, that's ok, we just need to know what you're running. :)

banished version details.jpg

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Hey everyone, sorry I haven't replied for a while. I have been really ill and so not been able to see my mum. Thanks for all your comments, I am still working through the suggestions at the minute.

Thank you @joxer316 for this crash dump! Don't know what it means but it did give me an Idea. Unfortunately, I haven't managed to try it yet but My mum uses her own account on my Laptop. I'm Wondering if it's having problems because she is using a second account and not the primary one. I have asked her to log into my account on the laptop and see if the crash happens there too but she hasn't replied yet.

 

3 hours ago, estherhb said:

@joxer316 If it is read/write problem: Are you using Windows 10?  If so you need to make sure your Save file (usually found under Documents>Banished>Save) is Read/Write and not just Read only. That's a frequent problem with Windows 10, causing crashes when the game autosaves or you exit/save your game.

Yes, she is using Win10, I will have a look and make sure the folder is not a read-only folder. Thanks for this Tip!

 

3 hours ago, QueryEverything said:

@Endo-Chick (great name),  @joxer316 this may help as well.

Just want to check:  The crash happens even when there are absolutely no mods installed?  (Not just disabled), and the Banished/WinData folder has absolutely no .pkm or .sub files in there?
Have you moved all the save files from the MyDocs/Banished/Save folder?  Making sure this is completely empty, keep a copy of all saves in another drive - but delet the Autosave file

Once that has all been done - and you run the game, what happens?
Does the crash still happen?

I suggest:  
- Clean everything out, load Banished.  Let it load completely, change any game settings you need to (screen size etc); then
- EXIT Banished completely -  extremely important!!

- Load Banished - let it run.
- Start a new map
- Save the Map as soon as it loads

- Run for 10 mins or so, save again, let the Autosave kick in

See if it crashes at any of those steps, and see if that can be narrowed down.

Notes
- Mods need to be removed, rather than just delete them, move them into a backup folder on the system, you will need them as you rebuild
- If the Steam account has any mods subscribed - make sure you unsubscribe for now
- Whilst running the game - do not build a town hall, do not build a nomad attractor (well, town hall etc)
- By taking things one step at a time, and making sure there is no 'residuals' stuck in the machine, you can hopefully pinpoint a trigger to the crashes.
- By making sure you EXIT the game completely after installing / removing mods, then restarting the game, you are forcing it to write the data to the harddrive correctly.  The ingame 'reload' doesn't work as well as it should, and causes crashes when mods aren't removed/updated correctly.  

This may not solve your problems, but as a troubleshoot checklist, it may help others help you. :D 


If you're still having problems, please make sure when you post next you include the Banished version you are running (it's on the Menu screen, down the bottom with the yellow writing).  - Please note, I do have a beta version (available through Steam), so we may have different numbers, that's ok, we just need to know what you're running. :)

banished version details.jpg

7

Thanks!:P

Yes, we tried both ways with the mod disabled and with it completely uninstalled and the game still crashes. In order for it to not crash I need to completely delete the game from steam and reinstall it. I didn't delete the saves in the document folder though, I just thought steam would do that anyway. I did make a backup of her saves and placed them back into the saves folder once the game had reinstalled (I didn't delete the autosave one).  Thinking about it, the save folder was empty when I placed her saves back into the folder.

I didn't check the Banished/Windata folder for any .pkm or .sub files as I don't know whats what in it so I just left things be.

I can tell you now that she never got to a point in the game to make a Town Hall or nomad attractor, I'm not sure but she may have had a trading post. She was very early into the game when it started happening. 

I will be talking to her over the next couple of days hopefully so I will let you know soon the things we have tried and if anything worked. 

 

Thanks again for all your help! It has been very much appreciated. 

Endo-Chick 

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@Endo-Chick Firstly, I hope you're feeling better, it sucks to be sick!  Yuck!
And your use of Mum, not Mom, are you an Aussie or Brit maybe?  I'm an Aussie :D   (other cultures use Mum too, I know :D )

Following on from @estherhb answer,

Do other games via Steam run ok?  Is it only Banished?
Are you running on a laptop which only has a C drive?
Are you installing direct from Steam, or are you using a separate .exe file?

I had a problem with another game (not through Steam), that wouldn't let me install into where I wanted it to because I didn't have Admin rights, and so I had to install it into my User directory, which annoyed the crap out of me, so I had to do a work around, but it was a User issue - I wonder, what information your Mum comes back with about using your account v hers on your laptop.
 

**  Here is a link for you to read - ask your Mum to change her account to an Administrator and then run the setup, installation, and then the game. If it is a read/write error caused by the User rights, then this should fix all the problems with this crash. :)

https://www.tenforums.com/tutorials/6917-change-account-type-windows-10-a.html

I hope that solves it :)
 

Re the other note about the files:
Make sure you leave the PKG files, you will need these, they are the updates and game files.
The PKM & SUB (.pkm & .sub), you need to remove them - make sure that all the .SUB are paired with the .PKM files.
--  All .SUB files will have a pair with .PKMs; not all .PKM have .SUB files
--  .SUB files are the subscription files that move with you from Steam, any file you've installed from the Banished workshop, in Steam, will show in the folder with a .SUB file

Autosaves have been a bit buggy for me, so I always recommend that they get deleted any time there is a major crash unless you really want something from that time period.  
In which case I load the Autosave, hit Pause (if it wasn't already) then Save the map, straight away.  Quit the map, Exit the game, delete the Autosave.  Let the game generate a new one.

I hope the solution has been found for you and your Mum :D

ps:  In my pkm & sub screenshot, I am aware that they aren't paired, it's the sort order I had in the folder, before I do anything else I would always make sure I drag them in pairs :D

install location.jpg

install folder files PKG.jpg

install folder files pkm sub.jpg

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@QueryEverything Thank you, bud! :-) Unfortunately, I have crappy health and it's just taken a turn for the worst so yeah it sucks. I am indeed British, well guessed!

I come bearing good news anyway! Thanks to the Crash dump file @joxer316 supplied, I did get a little bit of a light bulb moment. I did say in my reply last night that I have asked my mum to play on my profile on the laptop to see if it is a permissions issue, Today she told me that the mod works fine and there are no issues with the game crashing on my profile. So maybe it's either the being able to write to an area that's not allowed access or something else. But this seems to have fixed it. My mum isn't too great with computers so the next time I have a chance to go to her house and see her I will do some work on permissions to her account and see if I can solve the issue and let you all know if I can find the area where the issue is occurring. 

 

Thank you all so much for all your help, This is an amazing community and an amazing Mod, I can't believe I've never played it before.

Let me know where I can leave the solution to this when I find it and I will make sure to make it available to anyone else who experiences it.

Thanks 

Endo-Chick :-)

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@Endo-Chick I do hope you feel better soon, being sick sucks!! 

When you've got it all sorted, and your Mum can play happily just come back here and let us know it's all been resolved, and what you did that worked.  That way when people do a search your answer will show. :)

I've bookmarked the topic too so if someone else shows the same symptoms (pardon the pun), I can refer back to here if needs be. :)

It is indeed a fabulous community :D

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Thanks @QueryEverything I will be sure to post it here then. 

I think I will stick around this community and maybe get to know you all a bit better :-) 

Thanks again. You have all been a great help :-) 

Endo-Chick <3

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To the guy(joxer316) that opened the dump file with VS: So if it is a virtual address does that mean the problem could be an overfilled paging file, or virtual memory, or whatever it was called when your RAM dumps to a hard(or solid) drive? At least if it's that it's fixable by clearing your drive cause otherwise it must be a memory allocation thing. And I'm suggesting these 2 cause some people get the FAV on game initialisation and not on savefile loading.

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@kaloyan_96 You're responding to a comment that was made over a year ago! 

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